Cancel/Change Order

1. Cancellation Window

• Timeframe: You may cancel your order free of charge before 5:00 PM EST (Eastern Standard Time) on the date of purchase.

• How to Cancel: Email our support team at support@canvasatoz.com with the subject line "Order Cancellation Request - [Your Order ID]" before the cut-off time, or submit a request directly via our Contact Us page.

2. Order Changes & Modifications

• Eligible Changes: Size adjustments, item style, design selections, or quantity changes can only be requested prior to 5:00 PM EST on the order date.

• Requesting Changes: Please email support@canvasatoz.com with your Order ID and the exact updates required. Once production or packing starts, items cannot be edited.

3. Processed & Dispatched Orders

• Orders that have passed the daily 5:00 PM EST cut-off are already queued in production or packaged and cannot be modified or intercepted.

• Once dispatched with our domestic carriers, you can monitor delivery progress on our Order Tracking page. For any delivered items you wish to return, please follow our 30-day Return & Refund Policy.

4. Incorrect Shipping Information

• Address Correction Window: If you entered an inaccurate or incomplete address, please contact support@canvasatoz.com before 5:00 PM EST on the date of purchase.

• Post-Dispatch Corrections: After courier dispatch, delivery addresses cannot be amended. If the package is returned due to customer address errors, re-shipping postage may apply as detailed in our Shipping Policy.

5. Refunds for Cancelled Orders

• Full Reimbursement: Orders successfully cancelled before the cut-off time receive a 100% full refund, including standard shipping charges ($6.99).

• Refund Timeline & Method: Funds are credited back to your original PayPal account within up to 10 business days as stated in our Return & Refund Policy.

6. Replacement Orders

• Damaged / Defective Items: If your order arrives damaged or with manufacturing defects, email photos to support@canvasatoz.com within 48 hours of delivery for a free immediate replacement.

• Lost Shipments: If tracking has ceased movement for more than 5 consecutive business days, Canvasatoz will manufacture and reship a complimentary replacement upon carrier confirmation.

7. Customer Responsibilities

• Double-Check Details: Verify sizing, product selections, and shipping details before completing payment.

• Timely Notification: Submit all cancellation and modification requests before 5:00 PM EST on the day of order placement.

• Standard Return Process: For dispatched items, receive the package and follow our official guidelines on the Return & Refund Policy page.