Shipping Policy

1. Shipping Coverage & Domestic Carriers

• Shipping Coverage: We ship to all valid physical residential and commercial addresses across all 50 states within the United States. We do not support international shipments, APO/FPO military addresses, or freight forwarders at this time.

• Trusted Courier Partners: Shipments are securely dispatched and delivered via reputable domestic carriers including USPS, UPS, and FedEx.

2. Shipping Rates, Handling & Transit Timelines

• Handling Time: 1 business day (Monday – Friday).

• Transit Time: 2 – 6 business days (Monday – Friday).

• Total Delivery Time: 3 – 7 business days.

• Business Days: Monday through Friday (excluding federal holidays and weekends).

3. Order Cut-Off Time

• Daily Cut-off Time: 5:00 PM (EST - Eastern Standard Time), Monday through Friday.

• Processing Schedule: Orders placed before 5:00 PM EST (Mon – Fri) are sent to production immediately and dispatched within 1 business day. Orders placed after 5:00 PM EST, on weekends, or during federal holidays will begin processing on the following business day.

4. Order Tracking

• Tracking Notification: Once your order has been packaged and handed over to the courier, an automated shipping confirmation email containing your tracking number and carrier tracking link will be sent to your registered email address.

• Tracking Updates: Please allow 24 to 48 hours for the carrier's tracking system to scan and update the initial package status.

5. Damaged Packages

• If your package arrives visibly damaged during transit, please notify our team within 48 hours of delivery at support@canvasatoz.com.

• Please provide your Order ID along with clear photos showing the damaged external packaging, shipping label, and the damaged item(s).

• Upon inspection and verification, our team will arrange a free replacement immediately or issue a full refund.

6. Lost Packages & In-Transit Delays

• If your tracking progress ceases to update for more than 5 consecutive business days beyond the expected delivery timeframe, please contact support@canvasatoz.com.

• We will initiate an official search request with the courier (USPS/UPS/FedEx). Investigations generally take 3 to 5 business days.

• Once officially confirmed as lost in transit, Canvasatoz will reship your complete order free of charge or process a full refund.

7. Missing Packages (Marked "Delivered" but Not Received)

• Check safe drop-off locations around your property (front porch, side yard, garage, parcel locker) and inquire with household members or nearby neighbors.

• Verify that the shipping address provided at checkout was correct and complete.

• Please wait 24 hours, as carriers occasionally scan packages as delivered slightly before physical drop-off.

• If the parcel is still missing after 24 hours, reach out to your local postal office and notify support@canvasatoz.com so we can submit a formal delivery trace inquiry.

8. Incorrect Address & Modifications

• Customer Responsibility: Customers are responsible for verifying all delivery address details prior to checkout completion.

• Address Modifications: If you need to make an address change, please contact support@canvasatoz.com before 5:00 PM EST on the date of order placement. Once an order is processed or handed to the courier, shipping addresses cannot be modified.

• Returned Parcels: If an order is returned to our facility due to an incomplete or inaccurate address provided by the customer, additional reshipping postage may apply.

9. Failed Delivery Attempts & Undeliverable Parcels

• If carrier delivery attempts fail and the parcel remains uncollected from the local depot within the carrier's hold timeframe, it will be returned to our warehouse.

• Upon receipt of the returned shipment, we will reach out to confirm your correct address and arrange a reshipment.