Frequently Asked Questions

A: We do not dropship. At Canvasatoz, all our apparel and merchandise—including our casual dresses, maxi dresses, and belts—are self-designed, manufactured, and inspected in-house at our Cleveland, Tennessee facility before shipping directly to you.

A: Our handling time is 1 business day (Monday through Friday). Orders placed before our 5:00 PM EST cut-off time begin fulfillment on the same day.

A: Yes, you can modify size/style or cancel your order free of charge before 5:00 PM EST on the date of purchase. After this cut-off time, orders enter active production and cannot be altered. Please review our Cancel/Change Order policy for instructions.

A: We currently ship to all physical street addresses within the United States (all 50 states). We do not ship internationally or to APO/FPO addresses at this time.

A: We offer a flat shipping rate of $6.99 on standard orders. We provide FREE Standard Shipping on all domestic orders of $100.00 or more. Transit time takes 2 to 6 business days via USPS, UPS, or FedEx. Total estimated delivery time is 3 to 7 business days. Full details are available on our Shipping Policy.

A: As soon as your order is dispatched, you will receive an automated shipping confirmation email with your tracking number. You can also monitor your package directly on our Order Tracking page.

A: If your package arrives damaged, email photos to support@canvasatoz.com within 48 hours for a free replacement. If tracking shows no movement for 5 consecutive business days, we will launch a courier inquiry and dispatch a replacement or issue a full refund upon verification.

A: We exclusively process payments through PayPal. You can pay securely using your PayPal balance, linked bank account, or supported credit/debit cards through the PayPal checkout portal. Read more on our Payment Methods page.

A: All prices and transactions on Canvasatoz are charged in United States Dollars (USD).

A: No. We believe in transparent pricing. The total cost shown at checkout includes your item subtotal, applicable flat-rate shipping (or free shipping over $100), and estimated state sales tax. There are no hidden fees.

A: You have 30 calendar days from the official delivery date to request a return for unwashed, unworn items with all original tags attached.

A: No! We charge $0.00 restocking fee on all returns.

A: If the return is due to our error (damaged, defective, or incorrect product delivered), Canvasatoz provides a pre-paid return label. If the return is due to personal preference, remorse, or ordering the wrong size, the customer covers the return postage.

A: Once your returned item arrives at our warehouse and passes our 2-day inspection, your refund is issued back to your original PayPal account within up to 10 business days. Check our full terms on the Return & Refund Policy page.

A: All our dresses and accessories follow standard US sizing guidelines. We recommend reviewing the detailed measurements provided in our product descriptions. If you are between sizes, we suggest choosing the larger size for a relaxed fit or consulting our support team for guidance.

A: To preserve fabric softness and color vibrancy, we recommend machine washing in cold water on a gentle cycle or hand washing, followed by line drying or tumble drying on low heat.